1. Introduction
We are committed to protecting your privacy and handling your information responsibly, securely, and in accordance with applicable data protection laws. By using Sydcare, you acknowledge that you have read and understood this Privacy Policy.
2. Who This Policy Applies To
This Policy applies to patients, parents and guardians, doctors, nurses, laboratory personnel, pharmacists, hospital administrators, healthcare institutions, website visitors, and authorized platform users.
3. Information We Collect
Personal Information
- Full name
- Date of birth
- Gender
- Residential address
- Email address
- Phone number
- Emergency contact information
- Identification details
- Profile photographs
Health Information
- Medical history
- Consultation records
- Diagnoses
- Treatment plans
- Prescription information
- Laboratory results
- Immunization records
- Allergies
- Blood group and genotype
- Vital signs and clinical observations
Financial Information
- Billing records
- Invoices
- Payment transactions
- Insurance information
Technical Information
- IP address
- Device information
- Browser information
- Login records
- Access logs
- System activity records
Healthcare Institution Information
- Facility details
- Staff records
- Operational data
- Laboratory information
- Pharmacy inventory records
4. How We Collect Information
We collect information through patient registration, hospital onboarding, user account creation, medical consultations, laboratory testing, prescription processing, appointment scheduling, system integrations, and customer support interactions.
5. Purpose of Processing
Healthcare Services
Manage patient records, support clinical care, process laboratory requests and results, manage prescriptions, facilitate appointments, and enable telemedicine services.
Operational Activities
Manage healthcare facilities, process payments, generate reports, and monitor system performance.
Security & Compliance
Verify user identities, prevent unauthorized access, detect fraud and misuse, maintain audit trails, and comply with legal obligations.
Service Improvement
Improve system functionality, develop new features, enhance user experience, and perform analytics and research.
6. Legal Basis for Processing
We process personal information based on user consent, performance of healthcare services, legal obligations, vital interests in medical emergencies, and legitimate operational interests.
7. Health Data Processing
Sensitive personal data is processed only when necessary for healthcare delivery, medical diagnosis, treatment management, public health requirements, and healthcare administration. Additional safeguards are applied to sensitive medical information.
8. Data Sharing
Shared With
- Doctors, nurses, pharmacists, laboratory professionals, and other authorized healthcare personnel
- Hospitals, clinics, laboratories, and medical centers involved in patient care
- Trusted service providers for cloud hosting, data storage, email communication, and technical support
- Legal authorities when required by court orders, regulatory obligations, law enforcement requests, or public health requirements
No Sale Promise
We do not sell personal information to third parties.
9. Third-Party Integrations
Sydcare may integrate with laboratory analyzers, external healthcare systems, insurance providers, payment processors, government health platforms, and other third-party services operating under their own privacy policies and contractual obligations.
10. Data Security
We implement industry-standard safeguards including encryption, secure APIs, firewalls, intrusion monitoring, access controls, audit logging, staff confidentiality obligations, security training, access management procedures, and incident response processes. No technology system can guarantee absolute security.
11. User Access Controls
Access is restricted according to user roles. Patients access their own records, doctors access assigned patient information, laboratory staff access diagnostic information, and administrators manage authorized operational functions. Access activities may be logged and monitored.
12. Data Retention
We retain information only as long as necessary for healthcare purposes, legal compliance, regulatory requirements, and legitimate business needs. Upon expiration of retention requirements, data may be securely deleted, anonymized, or archived.
13. Your Privacy Rights
Subject to applicable laws, individuals may have the right to:
- Access their personal information
- Request correction of inaccurate or incomplete information
- Request deletion where legally permissible
- Request restriction of processing
- Request portability in a structured format
- Object to certain processing activities
- Withdraw consent where processing relies on consent
To exercise these rights, contact us using the details below.
14. Children’s Privacy
We may process information relating to minors in connection with healthcare services. This information is handled with enhanced safeguards and may require parental or guardian authorization where applicable.
15. International Data Transfers
Where information is transferred outside Nigeria, we will implement appropriate safeguards consistent with applicable data protection laws.
16. Cookies and Similar Technologies
Our website and applications may use cookies, session identifiers, analytics technologies, and security monitoring tools to improve performance, security, and user experience. Users may manage cookie preferences through browser settings where applicable.
17. Data Breach Notification
If a significant data breach occurs, we will investigate the incident, mitigate risks, notify affected parties where required, and report to relevant authorities as legally required.
18. Changes to This Policy
We may update this Privacy Policy periodically. Updates become effective when published on the Sydcare platform. Users are encouraged to review this Policy regularly.
19. Contact Us
Data Protection Officer (DPO)
Sydenis ICT Limited
Email: info@sydenisict.com
Phone: +2348144042270
Address: Itu Mgbedeala Olokoro, Umuahia South L.G.A, Abia State
20. Consent and Acknowledgement
By accessing or using Sydcare, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your information as described herein, subject to applicable laws and regulations.